ࡱ > M O L N bjbj ;~ e e 4 4 8 P L T ! N! P! P! P! P! P! P! , # & |! " |! ^ ! ^ ^ ^ R N! ^ N! ^ ^ V 8 . n^, B :! ! 0 ! " +' ^ +' . ^ . |! |! ^ ! +' 4 :
REVISION HISTORY
IssueDescription of ChangePrepared by01First Release02Second Release03Third Release (6.1 c)
Prepared By:
Rebecca YiuMarketing Manager
Approved By:
Robert RankinManaging Director
1.0 PURPOSEThis procedure defines the handling process of sales Enquires upon customers requests.
2.0 SCOPEThis procedure applies to all kinds of sales Enquires made by customers.
3.0 DEFINITIONNot Applicable
4.0 REFERENCEISO 9001 Quality Systems - Model for Quality Assurance in Production, Installation and Servicing
SALSHA-QM Sea-Air Logistics (Shanghai) Limited Quality Manual
5.0 RESPONSIBILITY5.1Branch Manager
to oversee both Air and Logistics & Ocean Sales Activitiesto assist the Management in sales correspondence with overseas
to approve quotation proposal for exceptional cases.
to set, review, and approve guideline of rates
5.2Department Managers
to review and answer incoming Enquires
to approach potential customer
to prepare quotation upon customer requests
5.3Operation staff
to transfer enquires about non-standard tariff to responsible Department Managers
to answer enquires about shipment details
to quote for standard tariff
6.0 CONTENT
6.1
SALES ENQUIRY HANDLING LOCAL AND OVERSEAS
Flow chart description (Attachment 8.1)
a. When receive a telephone enquiry, Operation staff shall define whether the enquiry is an existing customer or a new one.
For new customers, operation shall collect detailed information from the enquiry (such as customer name, contact number, enquiry subject, etc.) Operation will pass the collected information & message to the particular department manager per traffic.
For existing customers, operation staff shall prepare quote if standard tariff, or pass to department mangers for non-standard.
The responsible department managers shall approach the customer directly to collect more detailed information and requirements.
For new customer, they shall bring together the name card and introduce the company as well as the service scope.
For non-standard quotation, the enquiry shall be recorded onto the quotation log sheet. The business win rate will be reviewed in quarterly review.
d. After having better understanding of customers requirements and review of SALSHA s capability, department managers shall prepare quotation for the customer, according to company guidelines and customers requirements.
Content of quotation shall include, but not limit to, tariff rate and breakdown of charges. However, the actual rate shall be confirmed when shipment being effected.
6.2
GUIDELINE FOR RATE AND DISCOUNT
6.2.1Standard Tariff (Reference Document)
Department Managers shall prepare a Standard Tariff table regularly of which could be accessible by Sales & Operation Team.
b. For any data or content changed, revision shall be edited on each standard version wit numberings in sequence order
c. Department Manager shall keep each standard Version or/ Revision for at least 12 months while outdated records shall be collected for disposal.
6.2.2Discount Rate
Bottom line of the tariff rate is determined base on the buying costs.
For any special offer to customers, branch manager shall be informed and record onto the sale enquiry log
should be obtained approval from Department Manager or above.
7.0 RECORD RETENTION
Quotation -- at least 2 years
Enquiry Log Sheet -- at least 3 months
8.0 ATTACHMENT
8.1
Flow Chart of Sales Enquiry
Attachment 8.1 Flow Chart of Telephone Sales Enquiry
EMBED Excel.Sheet.8
Page PAGE \* MERGEFORMAT 3 of 5Document No.: SALHK-S&M-06Issue No.: 03ISSUE DATE: 01/03/2014Sales Enquiry HandlingEFFECTIVE DATE: 01/03/2014
= P R S a b d f g | } ҼᨔucucSD hv> hv> CJ OJ QJ ^J hxj^ hr^ 5CJ OJ QJ ^J "hxj^ h0 5CJ OJ QJ ^J o( h, 5CJ OJ QJ ^J o( hxj^ h0 5CJ OJ QJ ^J &hR h0 5CJ OJ QJ ^J aJ o( &hR hR 5CJ OJ QJ ^J aJ o( +hxj^ h0 56B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J hxj^ h0 5CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J 0 < y y y $$If a$ $a$k kd $$If l r# $
0 4
l ap
$< $If a$ < = @ N O Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap O P S b c Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k
0 4
l ap c d g } ~ t i i $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l a ~ Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap t i i $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap q c c $d$ < $If a$ $d$ < $If a$ kdp $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap t i i $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kdz $$If l F r# ' k 0 4
l ap t i i $< $If a$ $< $If a$ kdZ $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap t i i $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kdd
$$If l F r# ' k 0 4
l ap t i i $< $If a$ $< $If a$ kdD $$If l F r# ' k 0 4
l a Z O D D $< $If a$ $< $If a$ kd $$If l F r# ' k 0 4
l ap } x r $If $a$ kd $$If l F r# ' k 0 4
l a v 7 kd
$$If k J
4
k a $If H kdN
$$If k 4 J
4
k a p
! $ 1
t
w
z
}
ӴtttteYMMeMehh CJ OJ QJ ^J h}q CJ OJ QJ ^J hxj^ hf CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J hW CJ OJ QJ ^J hN hr^ CJ OJ QJ ^J hg hr^ CJ OJ QJ ^J hxj^ h0 5CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J hv> hv> CJ OJ QJ ^J hxj^ hr^ CJ OJ QJ ^J S i kdx $$If k J
0 4
k a p
$If $a$ 7 kd. $$If k J
4
k a
! " $ 1 ` ^ ^ X $If J kdz $$If k 0 3 J
T 4
k a J kd $$If k 0 3 J
T 4
k a $If gd@6 1
W E kd/ $$If l 0 $ # 4
l a
$ $If ^ a$ $If E kd $$If l 0 $ # 4
l a $$If a$
s
t
H E kd $$If l 0 $ # 4
l a $4$If ^4`a$gd $4$If ^4`a$ $If E kd $$If l 0 $ # 4
l a
E E kd $$If l 0 $ # 4
l a $
& F $If a$gdh $$If a$ G kdF $$If l '0 $ # 4
l a
$H $If ^H a$ $If
_ Q R T W X b g h u
ƹܪܞ܋xƹxhܞܞܞܞ\ h0 CJ OJ QJ ^J hxj^ h0 5CJ OJ QJ ^J %hh 56B*CJ OJ QJ ^J ph %hh hh B*CJ OJ QJ ^J ph hh CJ OJ QJ ^J hh h0 CJ OJ QJ ^J hh 5CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J 'hxj^ h0 56B*OJ QJ ^J ph " ] c > $
& F $>T If Tf a$gd0 $
& F $If a$gdh $
& F $If a$gd0 > $
& F $>T If Tf a$gd0 { 9 ) $
& F $If a$gd0 B $
& F H $>T If Tf ^H a$gd0 > $
& F $>T If Tf a$gd0 E kd $$If l 0 $ # 4
l a # O P Q R k - > $
& F $>T If Tf a$gd0 E kda $$If l 0 $ # 4
l a > $
& F $>T If Tf a$gd0 $
& F $If a$gd0 R S T X h o - B $
& F H $>T If Tf ^H a$gd0 > $
& F $>T If Tf a$gd0 E kd $$If l 0 $ # 4
l a $$If a$gdh h
k E kd $$If l 0 $ # 4
l a > $
& F $>T If Tf a$gd0 $
& F $If a$gd0
K
M
N
w
r s ̪̈xhh\\\P\PP ht CJ OJ QJ ^J hh CJ OJ QJ ^J hxj^ h0 5CJ OJ QJ ^J hxj^ h, CJ OJ QJ ^J o(h0 CJ OJ QJ ^J o((h, 56B*CJ OJ QJ ^J o(ph %hxj^ h0 B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J hxj^ hh CJ OJ QJ ^J
o m g ^ ^ P P b$If ^`b $$If a$ $If E kdx $$If l 0 $ # 4
l a $$If a$gdh > $
& F $>T If Tf a$gd0
K
L
M
N
v
w
s d $ $If ^ a$ $
& F
\ $If ^`\a$gd0 $b$If ^`ba$ $$If a$ E kd $$If l 0 $ % 4
l a b$If ^`b
s t h i b$If ^`bgd, $$If ^a$gd $If
$$If ^a$ $If $b$If ^`ba$ $$If ^a$gdt $
& F $If a$gdt $ $If ^a$ s t x " f i N U d w ⫞{eU hxj^ h0 5CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph %hxj^ h0 B*CJ OJ QJ ^J ph hxj^ h$-
CJ OJ QJ ^J o(h$-
CJ OJ QJ ^J o(h$-
CJ OJ QJ ^J %hyb h0 B*CJ OJ QJ ^J ph hyb CJ OJ QJ ^J ht CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J ` W $$If a$ E kd $$If l 0 $ % 4
l a
$If ^ $$If a$ E kd2 $$If l 0 $ % 4
l a
] ^ $ - q r s t z ; } ¯~~~~~~rc¯W h_UZ CJ OJ QJ ^J hxj^ hfx CJ OJ QJ ^J h0 CJ OJ QJ ^J hfx CJ OJ QJ ^J hxj^ h] CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph %hxj^ h0 B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J hxj^ h, CJ OJ QJ ^J o(h0 CJ OJ QJ ^J o("hxj^ h0 56CJ OJ QJ ^J \ ] T H
& F
h }$>T If Tf ^`}gd0 > $
& F $>T If Tf a$gd0 $
& F
h e$If ^e`a$gd0 $$If a$ q r s t ; E kd $$If l 0 $ % 4
l a ;
& F $>T If Tf gdfx C
& F }$>T If Tf ^`}gd0 t z ; z { | u u u k k
$If ^
& F z$If ^zgd0 ;
& F $>T If Tf gd0 > $
& F $>T If Tf a$gd0 | } F E kd $$If l 0 $ % 4
l a
$If ^
`gd_UZ
$If ^
` >$If ^`> E kdI $$If l 0 $ % 4
l a } 5 7 F G l n o p q r ƢgWG; h CJ OJ QJ ^J j h CJ OJ QJ U^J hxj^ h0 5CJ OJ QJ ^J 0j hxj^ h0 CJ OJ QJ U^J mH nH u "hxj^ h0 56CJ OJ QJ ^J hxj^ h0 5CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J (hxj^ h0 6B*CJ OJ QJ ^J ph hxj^ h0 CJ OJ QJ ^J +hxj^ h0 56B*CJ OJ QJ ^J ph (hxj^ h0 5B*CJ OJ QJ ^J ph 3 4 5 7 G m $If E kd $$If l 0 $ % 4
l a
$If ^ $>$If ^`>a$ m n q $a$gd E kd` $$If l 0 $ # 4
l a wiViVEVi hPQ 6OJ QJ ^J mH nH u $j h# h_UZ 6OJ QJ U^J h# h_UZ 6OJ QJ ^J hr^ h_UZ CJ OJ QJ aJ j31 h_UZ CJ OJ QJ UaJ h#c j h#c U hxj^ h0 CJ OJ QJ ^J o( hxj^ h0 CJ OJ QJ ^J hxj^ h0 CJ OJ QJ ^J j h CJ OJ QJ U^J %j h h CJ OJ QJ U^J jM
h UVo( ( ( $If ^ gd# ( ( $If ^ gd}q J kdN $$If k 0 $ n % # 4
k a $$If a$ $If , ; > H J K L M N ƹƹƹl։hdT hxj^ h0 CJ OJ QJ ^J o(h#c h_UZ %h# h_UZ 56:CJ OJ QJ ^J h_UZ OJ QJ ^J h# h_UZ CJ OJ QJ ^J "h# h_UZ 5CJ OJ QJ ^J o( h_UZ 5CJ OJ QJ ^J o( h_UZ 5CJ OJ QJ ^J h# h_UZ 5CJ OJ QJ ^J h# h_UZ OJ QJ ^J h# h_UZ 6OJ QJ ^J o( h_UZ 6OJ QJ ^J o( , ; I w e X
( ( $If gd# ( ( $If ]^ p kdOO $$If k \
j $ C e % 4
k a
( ( $If gd>g
( ( $If I J K L M N
&d P ] kd3P $$If k F j $ e % 4
k a 9 0 P &P . A!"#$% 2 Dp $$If !v h#v $:V l
0 5 $/ 4 ap
$$If !v h#v '#vk#v :V l 0 5 '5k5 / 4 ap $$If !v h#v '#vk#v :V l
0 5 '5k5 / 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v '#vk#v :V l 0 5 '5k5 4 ap $$If !v h#v '#vk#v :V l 0 5 '5k5 4 a $$If !v h#v J
:V k 4
5 J
/ / 4 4
k p
V $$If !v h#v J
:V k 5 J
/ 4 4
k H $$If !v h#v J
:V k 5 J
4 4
k $$If !v h#v J
:V k
0 5 J
4 4
k p
d $$If !v h#v J
#vT:V k 5 J
5T/ 4 4
k V $$If !v h#v J
#vT:V k 5 J
5T4 4
k [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 _ $$If !v h#v #v:V l ' 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v:V l 5 5/ 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v :V l 5 5 / 4 [ $$If !v h#v #v:V l 5 5/ 4 v D d
2 0
# A " ytF@Ya h; @= ytF@Ya h; i < qw4 R x]xTՕo&$3I ?!nv |4`1AH[`"~u"jW#.lcˇ~Z_k1E{
! " # $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? A B C D E F G H I J K N R S T U V W X Y Z [ \ ] ^ _ ` a b c d e f g h i j k l m n o p q r s t u v w x y z { | } ~ R o o t E n t r y
F EՉ^,P D a t a
@ P W o r d D o c u m e n t ;~ O b j e c t P o o l F^,ԉ^, _ 1 3 0 3 2 9 1 3 2 8 F IG^,X^, O l e
E P R I N T Q C o m p O b j m
F! Microsoft Office Excel Worksheet Biff8 Excel.Sheet.8 9q
Oh +'0 @ H \ p
alliance alliance Microsoft Excel @ (@ 9 l 0
& 8 EMF 1 D ! ? f F , EMF+@ X X F \ P EMF+"@ @ $@ 0@ ?!@ @
! " ! "
! " ! c
" ! c
" !
0
F ( GDIC 2 F EMF+*@ $ ? ? @ q[D XBKD XB @?D 6B @?D
C @?Dd8CKD ^Cq[D ^C&'D ^CD ^C @Dd8C @D
C @D 6BD XB&'D XB @ ! b K $ $ = = ' % ; 6 X X 4 2X/// 2
6
6 T
X 4 qX
[ [[qXXTX= < > 5 % $ $ A A F d X EMF+@D 8 @ A @ $ $ = = _ 8 8 8 d % % ; 6 X X 4 2X/// 2
6
6 T
X 4 qX
[ [[qXXTX= < @ 1 % % $ $ A A ( " F EMF+@ F GDIC % % % %
% %
+ Q R p A r i a l
G v 0 G & < Q 0 G 0 g 0 G 0 G 0 A r i a l 0 ` @
&
!HGQ 0 dv % %
%
T l S I @^@l S L l R e c e i v e e n q u i r y 0 % " % ! % % % % % ! %
" ! c
% % F ( GDIC = { & F EMF+*@ $ ? ? @ UUA A X @ A ? ` @$ @ \ \ @ ( ! b K $ $ = = _ 8 8 8 % ' % ; E
6 E ^ X 4 EEEEvEvE^6 vE
X 4 vE
E
E
E
E
E
= HG Y $ E(D= < ? A v ! % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC K F F t EMF+*@ $ ? ? @< 0 D D @D 2D D PD D 2D @ ( ! b K $ $ = = ' % % V , Q B E%(0,E4Z,% % $ $ A A F d X EMF+@D 8 @ A @ $ $ = = _ 8 8 8 d % % V , M F E%(0,E4Z,% % $ $ A A ( " F EMF+@ F GDIC % % % %
% %
% % F ( GDIC / F GDIC % % % %
% %
B u
% %
%
T F o @^@F L l a . N e w C u s t o m e r ? % 0 % / 0 % " % 9 % % %
" ! c
% % F ( GDIC / P F GDIC % % % %
% %
8 = % %
%
T X : @^@ : L P N o 0 % %
" ! c
% % F ( GDIC F P D EMF+*@ $ ? ?
@ # k ! b K $ $ = = % % V 0 " (2(2x Xx X(2% % $ $ A A F EMF+@@ 4 @ A @, @ # # @ : $ $ = = _ 8 8 8 d % % V , (2(2x Xx X% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
0 # % %
% %
% %
%
T k % E o @^@l % L l A s k f o r e n q u i r e r - " " % % % % % % T z @^@ z L d i n f o r m a t i o n % % 9 % % % %
" ! c
% % F ( GDIC F P D EMF+*@ $ ? ?
@ #k ! b K $ $ = = % % V 0 " (2:(2XHXXHX:(2:% % $ $ A A F EMF+@@ 4 @ A @ , @ ## @ : $ $ = = _ 8 8 8 d % % V , (2:(2XHXXHX:% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
0 % %
% %
% %
%
T : w @^@: L t c . C o l l e c t c u s t o m e r " 0 % % " " % " % 9 % T
R @^@ L d r e q u i r e m e n t % % % % 9 % % %
" ! c
% % F ( GDIC F P D EMF+*@ $ ? ?
@ #k ! b K $ $ = = % % V 0 " (2M(2x[Xx[XM(2M% % $ $ A A F EMF+@
@ 4 @ A @ , @ ## @
: $ $ = = _ 8 8 8 d % % V , (2M(2x[Xx[XM% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
0 % %
%
T 1 ~ / @^@1 L t d . R e v i e w c a p a b i l i t y % 0 % ! % / " % % % % ! %
" ! c
% % F ( GDIC = { X F EMF+*@ $ ? ? @ UUA A X @ A ? ` @
$ @ \\R @
( ! b K $ $ = = _ 8 8 8 % ' % ; E x 6 E ~" X 4 E"E"E"E"vE"vE~"6 vE x X 4 vET E6 E6 E6 ET Ex = HG ! Y $ E%(D!= < ? A v S % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC = { F EMF+*@ $ ? ? @ UUA A X @ A ? ` @$ @ \\ @ ! b K $ $ = = _ 8 8 8 % % ; E XH 6 E ^K X 4 EKEKEKEKvEKvE^K6 vE XH X 4 vE4HEHEHEHE4HEXH= HG J Y $ EM(DJ= < ? A v % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC F t EMF+*@ $ ? ? @< 0 D D @D D D D D D @ ( ! b K $ $ = = ' % % V , Exa(0hExpZh% % $ $ A A F d X EMF+@D 8 @ A @ $ $ = = _ 8 8 8 d % % V , Exa(0hExpZh% % $ $ A A ( " F EMF+@ F GDIC % % % %
% %
% % F ( GDIC / S F GDIC % % % %
% %
B \ u % %
%
T ^ + @^@ ^
L h A c c e p t o r d e r ? s - " " % % % % % % %
" ! c
% % F ( GDIC P o F GDIC % % % %
% %
= f % %
%
T ` ! J @^@ L T Y e s L - % " %
" ! c
% % F ( GDIC = { F EMF+*@ $ ? ? @ UUA A X @ A ? ` @$ @ \\ @ ( ! b K $ $ = = _ 8 8 8 % ' % ; E x[ 6 E ^ X 4 E_E _E _E _vE_vE^6 vE x[ X 4 vET[E6[E6[E6[ET[Ex[= HG X^ Y $ Exa(DX^= < ? A v % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC # F P D EMF+*@ $ ? ?
@ '$j ( ! b K $ $ > > ' % % V 0 & # 41 1417D7D 141 1% % $ $ A A F EMF+@@ 4 @ A @, @ '$'$ @ : $ $ > > _ 8 8 8 2 % % V , 41 1417D7D 1% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
4 ' % %
%
T ) s @^@ ) L d F i l e R e c o r d N ) % 0 % " % % %
" ! c
% % F ( GDIC q - F EMF+*@ $ ? ? @ UUA A X @ A ? ` @$ @ ' @ ( ! b K $ $ = = _ 8 8 8 % ' % ; Z h 6 _ h X 4 _h`h`h` i_;i_;i6 Z ;i X 4 Z;iZ iZhZhZhZh= H_ hg Y $ hbhH_j= < ? u ( % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC d F EMF+*@ $ ? ? @ D D=RD D DaD D D DLD=RD E D E E EE E ELD E D EaDE D E D @ ( ! b K $ $ > > ' % ; 3 <; X 4 1<;/i g % $ $ A A F d X EMF+@D 8 @ A @ $ $ > > _ 8 8 8 2 % % ; 3 <; X 4 1<;/i8 X 4 Ec8E8E8E8vEc8vE>86 vE 4 X 4 vE3E3E3E3E3E4= HG 7 Y $ E:(D7= < ? A ; v % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC I < R F P D EMF+*@ $ ? ?
@ M@j( ! b K $ $ > > ' % % V 0 L ? N d2d2lElEd2% % $ $ A A F EMF+@ @ 4 @ A @ , @ M@MNN@ @ : $ $ > > _ 8 8 8 2 % % V , + o d2d2lElE% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
Z C K % %
% %
% %
%
T E 9 @^@ E L d b . C u s t o m e r % 0 % " % 9 % T c @^@c L t i n f o r m a t i o n r e q u e s t % % 9 % % % % % % % " %
" ! c
% % F ( GDIC S F EMF+*@ $ ? ? @ UUA A X @ A ? ` @!$ @ M @! ( ! b K $ $ = = _ 8 8 8 % ' % ; Z V, 6 .b V, X 4 SbV,pbt,pb,pb,Sb,.b,6 Z , X 4 Z,Z,Z,Zt,ZV,ZV,= a + Y $ d,a(.= < ? N % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC I 9 F EMF+*@ $ ? ? @" UUA A X @ A ? ` @#( @ N @# " ! b K $ $ = = _ 8 8 8 % % ; x 4 6 x A X ( xAmxAHxA6 s[ A X 4 N[A0[A0[A0[tAN[VAs[VAY ( HxVAxAx4X 4 x4$x4Hx4mx4x4x4= [ (C Y $ XA[@= < ? G 4 % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC d D F P D EMF+*@ $ ? ?
@ #hk ( ! b K $ $ > > ' % % V 0 " g @ <;Al,Al,<;<;% % $ $ A A F EMF+@$@ 4 @ A @%, @ #h#@@h @% $ : $ $ > > _ 8 8 8 2 % % V , F a <;Al,Al,<;% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
0 k = % %
%
T O m a @^@O m L p P r e p a r e q u o t a t i o n - % % % % % % % % % % %
" ! c
% % F ( GDIC F p d EMF+*@ $ ? ? @&, @ _
$ _ $ @& ! b K $ $ > > % % V , "\EL I"L- I% % $ $ A A F d X EMF+@'D 8 @ A @& ' $ $ > > _ 8 8 8 2 % % V , "\EL I"L- I% % $ $ A A ( " F EMF+@ F GDIC % % % %
% %
% % F ( GDIC 5 a F GDIC % % % %
% %
H | X % %
%
T < @^@ L ` A p p r o v a l ? - % % % ! % % %
" ! c
% % F ( GDIC 5 F P D EMF+*@ $ ? ?
@ 9 k ! b K $ $ > > % % V 0 8 E|L |L EE% % $ $ A A F EMF+@(@ 4 @ A @), @ 9 9 @) ( : $ $ > > _ 8 8 8 2 % % V , E|L |L E% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
F % %
%
T p k @^@q L l A m e n d q u o t a t i o n - 9 % % % % % % % % % %
" ! c
% % F ( GDIC C F EMF+*@ $ ? ? @* UUA A X @ A ? ` @+$ @
$ $ AC@+ * ( ! b K $ $ > > _ 8 8 8 % ' % ; L >I 6 j >I X 4 W>IH/IH IH
IWHjH6 L H X 4 _Hn
In In/I_>IL>I= I Y $ ITH= < ? > % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC m ) F EMF+*@ $ ? ? @, UUA A X @ A ? ` ? @-( @ rr# @- , ! b K $ $ > > _ 8 8 8 % % ; k E 6 k > X ( k >z {> {>6 {> X 4 {>>>>>>Y ( > > EX 4 E E Ez Ek Ek E= = Y $ >d?= < ? k $ % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC = { n F EMF+*@ $ ? ? @. UUA A X @ A ? ` @/$ @ \\h @/ . ! b K $ $ = = _ 8 8 8 % % ; E xp 6 E s X 4 EtE tE tE tvEtvEs6 vE xp X 4 vETpE6pE6pE6pETpExp= HG Xs Y $ Exv(DXs= < ? A v i % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC C ; F EMF+*@ $ ? ? @0 UUA A X @ A ? ` @1$ @ \@b @1 0 ! b K $ $ > > _ 8 8 8 % % ; " A 6 # D X 4 # D#0D"1D"2D"$D"D6 " A X 4 "A"A"A"A"A"A= # C Y $ #\E/"C= < ? D 9 z % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC f y F GDIC % % % %
% %
y p % %
%
T X y
T @^@y
L P N o 0 % %
" ! c
% % F ( GDIC ^ F GDIC % % % %
% %
K % %
%
T X @^@ L P N o 0 % %
" ! c
% % F ( GDIC U
F GDIC % % % %
% %
B
% %
%
T ` ' @^@ L T Y e s - % " %
" ! c
% % F ( GDIC & F P D EMF+*@ $ ? ?
@ *
j( ! b K $ $ > > ' % % V 0 )
L PLX,X, PL P% % $ $ A A F EMF+@2@ 4 @ A @3, @ *
*
@3 2 : $ $ > > _ 8 8 8 2 % % V , 7 L PLX,X, P% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
7
% %
% %
% %
% %
% %
%
T
Q
@^@
L ` A s s i g n t o - " " % % % T \ \
a
@^@\ \
L p r e s p o n s i b l e s a l e s % " % % % " % % " % % " T
@^@
L ` e x e c u t i v e % % " % ! % %
" ! c
% % F ( GDIC C
F EMF+*@ $ ? ? @4 UUA A X @ A ? ` @5$ @ b b
?@5 4 ( ! b K $ $ > > _ 8 8 8 % ' % ; .# L 6 .# N X 4 .#N #N #N"N"N"N6 " L X 4 "L"L #L #L.#L.#L= # |N Y $ # PD"|N= < ? G |
% % $ $ A A ( " F EMF+@ F GDIC F ( GDIC & x F P D EMF+*@ $ ? ?
@ *| j ( ! b K $ $ > > ' % % V 0 ) { L[L`,`,[L[% % $ $ A A F EMF+@6@ 4 @ A @7, @ *| * | @7 6 : $ $ > > _ 8 8 8 2 % % V , Z 3 L[L`,`,[% % $ $ A A ( :
" F EMF+@ F GDIC % % % %
% %
7 % %
%
T < @^@< L p S u b m i t t o c u s t o m e r - % % 9 % " % " % 9 % %
" ! c
% % F ( GDIC V
F EMF+*@ $ ? ? @8 ^D EE OD EE BDGE BD JE BDPME OD PE^D PE&ǪD PED PE DPME D JE DGED EE&ǪD EE D@8 ! b K $ $ > > % ; b X 4 bLcLleLf h h6 * h X 4 , h4.f4.le4.c,b*b= < > Y
% $ $ A A F d X EMF+@9D 8 @ A @8 9 $ $ > > _ 8 8 8 2 % % ; b X 4 bLcLleLf h h6 * h X 4 , h4.f4.le4.c,b*b= < @ U
% % $ $ A A ( " F EMF+@ F GDIC % % % %
% %
8 u % %
%
T ` - w @^@- w L T E n d - % % %
" ! c
% % F ( GDIC C F EMF+*@ $ ? ? @: UUA A X @ A ? ` L @;$ @ b b| @; : ( ! b K $ $ > > _ 8 8 8 % ' % ; .# X 6 .# Z X 4 .#Z #Z #Z"Z"Z"Z6 " X X 4 "X"X #X #X.#X.#X= # LZ Y $ #[D"LZ= < ? G | } % % $ $ A A ( " F EMF+@ F GDIC F ( GDIC J
b F EMF+*@ $ ? ? @< UUA A X @ A ? ` E @=$ @ b hZ @= < ! b K $ $ > > _ 8 8 8 % % ; .# ` 6 B# ~a X 4 D#a6#a$#a#a#a #a6 " ` X 4 "}`"m`
#k` #j`,#w`.#`= # -a Y $ <#bT"Na= < ? I ~ [ % % $ $ A A ( " F EMF+@ F GDIC K @ 0 % %
( " F 4 ( EMF+*@ $ ? ? ! b L d 0
0 ) ? ? " F EMF+@ O b j I n f o
W o r k b o o k qE S u m m a r y I n f o r m a t i o n ( D o c u m e n t S u m m a r y I n f o r m a t i o n 8 ' \ p alliance B a = t = h i-(#9 X@ " 1 A r i a l 1 A r i a l 1 A r i a l 1 A r i a l 1 A r i a l 1 A r i a l 1 0}fԚ "HK$"#,##0_);\("HK$"#,##0\) % "HK$"#,##0_);[Red]\("HK$"#,##0\) & ! "HK$"#,##0.00_);\("HK$"#,##0.00\) + & "HK$"#,##0.00_);[Red]\("HK$"#,##0.00\) = * 8 _("HK$"* #,##0_);_("HK$"* \(#,##0\);_("HK$"* "-"_);_(@_) . ) ) _(* #,##0_);_(* \(#,##0\);_(* "-"_);_(@_) E , @ _("HK$"* #,##0.00_);_("HK$"* \(#,##0.00\);_("HK$"* "-"??_);_(@_) 6 + 1 _(* #,##0.00_);_(* \(#,##0.00\);_(* "-"??_);_(@_) "US$"#,##0_);\("US$"#,##0\) % "US$"#,##0_);[Red]\("US$"#,##0\) & ! "US$"#,##0.00_);\("US$"#,##0.00\) + & "US$"#,##0.00_);[Red]\("US$"#,##0.00\) + ) , * ` Sheet1 vT " Z R ( w 3 A @ @
c c
'
d MbP?_ * + % M \ \ M A R I C - P C \ H P L a s e r J e t 1 2 0 0 S e C 4d X X A 4 DINU" 8tP| & 8 SMTJ (H P L a s e r J e t 1 2 0 0 S e r i e s P C L 5 InputBin Auto RESDLL UniresDLL Resolution 600dpi Orientation PORTRAIT HPOrientRotate180 False Duplex NONE PaperSize LETTER HPConsumerCustomPaper True MediaType AUTO Collate OFF OutputBin Auto HPOutputBinOrientation FACEUP Stapling None HPStaplingOpposed False TextAsBlack False GraphicsMode HPGL2MODE HPSmartHub Inet_SID_263_BID_514_HID_265 HPDocPropResourceData hpzhlLHN.cab PrintQualityGroup PQGroup_1 HPColorMode MONOCHROME_MODE HPPDLType PDL_PCL5 HPMaxResolution PDM_600DPI HPPJLEncoding UTF8 HPJobAccounting HPJOBACCT_JOBACNT HPBornOnDate HPBOD HPJobByJobOverride JBJO HPXMLFileUsed hpmcpdp5.xml HPSmartDuplexSinglePageJob True HPCustomDUplexableRange 3x5_8.5x14 HPCovers Front_Cover HPDuplicateJobNameOverride SWFW EnhancedPCL5Enable True HPEnableRAWSpooling True JRConstraints JRCHDFull JRHDInstalled JRHDOff JRHDNotInstalled JRHDOff PSAlignmentFile HPZLSLHN TTAsBitmapsSetting TTModeOutline P IUPH d A 4 4 [ n o n e ] [ n o n e ] 4 P d ? S T A T I O N 6 4 4 d M i c r o s o f t O f f i c e E x c e l EXCEL.EXE C : \ P r o g r a m F i l e s \ M i c r o s o f t O f f i c e \ O F F I C E 1 1 \ E X C E L . E X E " d XX ? ? U ( v (
f B
c $ 4j
A @ y ] `4jv
< Receive enquiry< W ` X
S @ ] ` v ` `
S l5j A @ 6 Q ] `l5jhv
0 5j
A @ " ` U ] `5jh v
< a. New Customer?< g
0 6j
A @ " ` ( 6 ] ` 6j
v
< No< f f
?
c $ \6j
A @ d l ] ? `\6j v
< Ask for enquirer information< f f
@
c $ 6j
A @ C d
( ] @ `6jh v
< c. Collect customer requirement< f f
A
c $ 6j
A @
d ] A `6jH
v
< d. Review capability< k ` X
D S @ l 6 ] ` (v ` X
E S @
(
] ` v ` `
Y
S 7j A @
] Y `7jv
Z
0 7j
A @ " ` 6 U C ] Z `7jv
< Accept order?< K
[
0 <8j
A @ " ` ] [ `<8j@v
< Yes< ` X
\ S @
] ` 0v f f
]
c $ 8j
A @
] ] `8jv
< File Record< ? ` X
^ S @ ] ` v f f B
_
c $ ,9j
A @ d ] _ `,9j v
< Receive enquiry< W ` X
` S @ r r ] ` v ` X
a S @ Q C ] ` pv f f
b
c $ 9j
A @
r l ] b `9jv
< b. Customer information request< ` X
c S @ C C ] ` v x p
d 6 Z GHhiI @ d l 6 ] ` hv f f
e
c $ l:j
A @ d ] e `l:jv
< Prepare quotation< b ` `
f
S :j A @ y ] f `:j v
g
0 ;j
A @ " ` + d
] g ` ;jv
<
Approval?< 6 f f
i
c $ \;j
A @ y ] i `\;j(v
< Amend quotation< ] ` X
j @ S @ ] ` v x p
k 6 G8Hk2I8 @ 9 ] ` h v ` X
l S @ ] ` v ` X
m S @ y ] ` v
n
0 Lj
A @ 6 ] t `>j#v
< End< ` X
u S @ ] ` `$v ` X
v S @ ] ` $v ? 2 ? D 4 @ A E H A Y \ J Y ] ^ L ] _ ` N @ a P b c R b @ d U f i j W i e k Y Y e l [ e f m ] f q r _ q s u a s t v > @
7
՜. +,0 P X d l t |
' Sheet1 Worksheets
Oh +'0 4 @
d p |
' Prepared By: ( Alli{羹03}';w={νo$
O!16ƴO8\X91&{+t2t< ;c>y;
TB@PX
[p+[HeoG*;,NJHv= URW5^34"L u1)%ʞN7x;NUQr?ˡ(8F ugJ:üAµQߍB!Dw%0, ِ..{$EIh&u6>F갍46\b6$6Ismll l%:l L- l >V밭6\bۤö&¶Is-3#l1%]:lL"l>3\b;vv@slG%:l'L l'>d)F0o|.鰕`+#leR%* *lUJJa`sm<l<)r &ؖR%:lM'lKl=d!s 'L=A؞|.akm/a+%\bkak3FڤKlu`;HJ >غtغLu.)dKƆ6[Fe8Kl~ 6 6?a|.aemaeK6Ym Ʉ^'c 6j jll5a1:l[M[ ckak7˶ c IB16^6D\aae, [ 6Z.ɫY
(:gbޤ8͘c5܍*%]fG?fgQ@1#陘2v|z2֪=?|LsnTҕJQ,zQG/GRo;#ǏĶM?|]h'Suӄ֮x\NPvBi*Ncq'ͬP<"pV~誶q=
:f^ǻն] p Jtz > E|xOF36!u$c54\6 4F\ O6|jey2!ZJ˯v
}\:ME۾Beב>)>c'Lo(( =\wB>r h>g\<fl9[cKnq7:˪zz'RțY*Bz1 ~I3VW3|YիT_d?36_ދ p@ q[Ӻ_XiE,gK {:UAJ**|w#Se$*/f <K2BKb =KYbw})_ pm<7y#yN5?C2JA>]P^6ۿu8)];w*:t
^#(M7E{,]5UڅxIENOTژ4?"v;-Ck=֑$m D "6#S9Ts7cl A0?Rݲ:L1m]/mqN;yCN?OuQw:1 n[M e uݬgr]Lq"7s56|
{Ew ;#{X{QJSDZ=J%¯ PL/ZUx$/.Tmd0/
Ѿ1 a"Y<,ZطٵW YW4]NwoK>D.][hϱ وg[7@udGog6Cڷ,.A)Gg|F`{lfk{LþOF[qYA\7R+x| 9,<&v ]~rclumc]#l? l kaܙ9^w,S_avgvċǖɼs gڼo}?lWi{5*xk 6㸙hй.P]2)?O}.i
q+w|uz畤à0zo}ZY)=H
ϓ`X Zf%m`3luq B_ oҌbE= oZ|y R"AwqGGMtdcؑ {.gG| C! Ît po%Q uU:ÎTGcE~0=^O%9=:r{|lZe$nˢ@_B;nD<,-&3W._6_%( |b(gtrf{OƁ]E)cEicE-rC#9;O +Lb%&1jsTL1~I6v QNI<. .iv6 [awCibYhz4:NGc80Y幮Q /uec I2n'0DJ^bJX\ǿDR[DWJlBRc-< #Y :j8Ms3|zMMvp 쵸 3?ʓ5O~ذ'VؓV>Oz@@ w {֤kRꨄ*=&
{RʭtrEn ~ @cOto筑T݉j=5%!5%3R}OSHHI}@'~
|g vO'wɂ=ljs&S@gOt R/&x=ř +ؓ괧?? 荠pnJPʛH 571$h9?^6>q]?!0!eu솀y w (wZ}[}FX@Zv}{ jsP ޗ˿]&Wm?fؾ1 Ö$ιD}簇=%5&4=#o쾼dv_+d]ߩ $M}ȯJ |}
@@uyWx uTY umzo&1kz>s {>#(I9M'~'}|^!Vh, zBi8bn+ٿ .ysA yc:O: 8PP7r+ E.06w rv[K_*qy\$qd[Ҕ]l/)KH i(83;z7GwBBc5ǥ $ FqM5wTKg߀睏s7^*ܯ{Ww6< [>K9Utҹt.mC
@?czjC }3amisg1P-POs#Gw;+u@@a W
x*v^88O'{^M2^RT"a{"}XUk4y Ow&j[WvLہ}Unu=f&_cwP S n6vo72
+\@ @w=z٭u45Zq\uF{
3{CqÐ.
lj w2:C;.V_'/FV_vh3\08C;U OBSiM `85U4?vV\B:C>C4V3]CNluFy&knX^!epK~CAά~\O 3:3 (c/}:W*:Ҩ+xF 91Ut_Hn1gM T Ψ,GjpT c
φ, cD-[\{$uOCYX#T': ҽ`bkR'cp7!}4˶j[#].Fv(; YàX>^f Ŷ+C5dnГ\?% ovhCn<+TJu>y
͠Q-1A]vn^1M6.@dG\{b00*o@ϟTtC@:禩csnI
@5@;1 ,uł:A# ~DFI gqYg-TRjXS(֣۩<ԟ }z`0=ŜsƜm@
t m[a` 3a
Y@mCs~Q
dN4 k;&eawX5މfP_^bA/M6eˎD_P[IU8& }Nmu걌֩-NbN}֩G]fS43ޟu֩(?%R
%rquSʺ
e=@M@e֩tXy ,7[֩ 0.
.~C,N,N3EE\9){/i8@%§CCvS 艐(g|Y +})A]À*Bz9xUBfrGzruB|Yb?Xle78M5?fAgΪxLnoi:>_Vj
+#Ҕ[Hjߩkl$8ToVKMI=3ljyKY3&4ځDfY +
0y!ò\[YIپ4iH3|$[H{ k W[ ^ػ)}ΕB=85%h tau~o133?b^<7Uu;*ely8}o Bqi7ڮ`"
91Ʈsu_buH=\ӹt0 eQ"`
씦r^UYqts;T?
Wy[w$hfY[AgiRaicuf悢 X9H畓X=n lu Eވ,UʅМ˟Lio;wiZr$ܯ Kg(\+*%y H[nD2:M0,;QaG\4
"Tf\ HB c j=>[nՑKdl:(%t: ߠn|M yxDBujDawPmG$m 3L x(Z|3Rק- ǠpȤOkl[Ƣ1?yzh:
'e&^ t t'TG`JIy< K:?ϒ\uY8w(*ɈA҈c%ZH3JE #yAP}[SU?ˮ*^D\R_Vu=m[l nmF}TEhTm8 ]5
n2 ߠ:h #<6*ΐ -9>)͛˹] ]B`iԃ1oHe7j~9TGavwvxZ$mrd?Վlafx,tR({s1SZ=F^;'%h^k fV/]ՍBVqRݧ`衒`Ioqp8N=GvU`#xuԣkZS,Ϻc;l7"bDRݿQ10z +DX/g8bFP|
|8\65PNMLz6 +^[3Zj4.Yn_MGg x[b97W Ll*a`pbQ>TˢRʛILW0 Gp|euמcX~M) >v9ԳE2݈zʻ+8*qO ʅ3=rYA1_4Vbv3҅b ؞`r͝wÇIRnH-5 r6a,% jpi5ɟZ[ƀ
d݇f=u3j㝦k.`pΰeQ35d.}Б{ . c%Na
^ę"MdaM7&%ӘLD &e%XS*ic̲CVM ?!4sU樚XnPIqӎlggCc ɸ29YulZmn_3؆=ZkltBxv?dO ɚ%DrxG23 X>W8IV\`P)
EoPɛ;-_rEכQX{N
? 4/ qH |,]Ս{(W.ox5 9Kqepq&ƨ&Mjp^]LYS 1sS6uFPsGɃɹѳet֍aZ( I@ǽ q
o]He u X z!, @h
`@W_呰P`KWe$Ic2Sp|' $}u~:ɋܽ$^Cu)Z{\O= W5]awƉuJ{'}SX8 ,843qB=B yC'Z7+n:'s ?hxS8qzc.$ÚCS?1'lnƢ@#! ܹ ?T1dYJ
]Ƽ $O"X> G2sFp5Pц$hvyyٕqggJd6oX'fyUcE太\Fq yzf.pgӓjؽo ﭨ3J #Ucsmn
f%sMpK
6-? p8fo Yqt*L
ᖲlIp
)&|k,!6\-QtAu"/1rN0vN HqBB ww4gK{rhMhwM0CA{/0hwqV
'HI;?'mZMhM͔ 8rN{H5)(pL 믉RJmUZX왈wꌀm^)!Bt;*x@K=H]:p I
+C
#*o~ N V~
#$bc`HFO8 &W- orr G: MN3E > D* d HEՄ#N7[WR;
* y0ɽ5EStp'! NNN8^]ixG KG7%lEmiý#*>dNPGf
'ed-[ 7^8$Y P a#cz'jRxLR̿8J&aw1aȤ% 1tK; 9q.F&-7` UxAǷt*d7@# 8 JׯQq&v =ؒ=5 ^P v ]뺾сC @
w
]ĆTn .80ypJu%AC<8@L/{u`8Yn}:8pRcUdbd&[h2,rT˭[ap
<î u .\ʄ& 6v /8k7&+IQxyb~ ȻM0 .ApB%`S l'@6'~ 8WCN̄~e- !Ko
#P8"Hmxe߹s~\ FC1ǖ@OjXp˾naGU (Hx0 .[pc=1zLZ@P wkEb@聃Ƿta|Bt 8j D2pNp 1 c4Hpo3Ҕab*!U94V\r#2kp Bop{ ;}OV58 0 $Q⊈L\pV>@gän3<}ǶG$p kqUM! 8ЕU\.PV|IB!h(q=- ^c9rq8p<YӒ Z76 #d iގ`Zj"E
L'&E8Nk,ɖaiZ!R8<7q{ ሪ*
X g/a9 f 4i@ׯ^"JlJ N&'p@M W.MEYjXOc9x,jv(v4Xp=;'VxMS eH)\s"?p[@K?Qov lDsl;5( @j c)WXip,[ jn7|3o]%cu2mfxFr GK4NS3x$P`p߈OLFk^6$d> Y_T8 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 h H 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 2 0 @ P ` p 2 ( 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 0 @ P ` p 8 X V ~ PJ _HmH nH sH tH L ` L N o r m a l 5$ 7$ 8$ 9D H$ _HmH nHsH tH@ @ @ H e a d i n g 1 $$@& a$ 56T @ 2T H e a d i n g 2 $$7dp @&`7a$ CJ mH sH J @ 2J H e a d i n g 3 $$@&a$ 9CJ mH sH L @ 2L H e a d i n g 4 $$dp @&a$ CJ mH sH P @ 2P H e a d i n g 5 $$dp @&a$ 5CJ mH sH T @ 2T H e a d i n g 6 $$ dp @&` a$ CJ mH sH X @ 2X H e a d i n g 7 $$
O dp @&a$ CJ mH sH \ @ 2\ H e a d i n g 8 $$
O dp @&a$ 5CJ mH sH R @ 2R H e a d i n g 9 $$
O @&a$ CJ mH sH D A` D D e f a u l t P a r a g r a p h F o n t V i@ V
0 T a b l e N o r m a l :V 4 4
l a ( k (
0 N o L i s t 4 @ 4 H e a d e r
! 4 4 F o o t e r
! 8 O 8 S t y l e 2 < ^ CJ 8 B@ "8 B o d y T e x t $a$ CJ F @ 2F
N o r m a l I n d e n t
^ mH sH F O BF B o d y T e x t 2 2 $^a$ CJ \ O R\ B o d y T e x t I n d e n t 2 1 $b^`ba$ CJ F O bF B o d y T e x t 3 1 $
h a$ CJ V O rV B o d y T e x t 2 1 $
h }^`}a$ CJ < U < v> H y p e r l i n k 7>* S*Y( ph PK ! pO [Content_Types].xmlj0Eжr(] yl#!MB ;.n̨̽\ A1&ҫ
QWKvUbOX#&1`RT9<l#$>r `С-;c=1g~'}xPiB$I O1Êk9IcLHY<;*v7'aE\h >=^,*8q;^*4?Wq{ nԉogAߤ>8f2*<")QHxK
|]Zz)ӁMSm@\&>!7;wP3[EBU`1OC5VD
Xa?p
S4[NS28;Y[,T1|n;+/ʕj\\ ,E:!
t4.T̡ e1
}; [z^pl@ok0e
g@GGHPXNT,مde|*YdT\Y䀰+(T7$ow2缂#G֛ʥ?q NK-/M,WgxFV /FQⷶO&ecx\QLW@H ! +{[|{!KAi
`cm2iU|Y+ ި [[vxrNE3pmR
=Y04,!&0+WC ܃@oOS2'Sٮ05$ɤ]pm3Ft GɄ-!y"ӉV
.
`עv,O.%вKasS ƭvMz`3{9+e@eՔLy7W_Xtl PK !
ѐ ' theme/theme/_rels/themeManager.xml.relsM
0wooӺ&݈Э5
6?$Q
,.aic21h:qm@RN;d`o7gK(M&$R(.1r'JЊT8V"AȻHu}|$b{ P8g/ ]QAsم(#L[ PK- ! pO [Content_Types].xmlPK- ! ֧ 6 - _rels/.relsPK- ! ky theme/theme/themeManager.xmlPK- ! !Z! theme/theme/theme1.xmlPK- !
ѐ ' (
theme/theme/_rels/themeManager.xml.relsPK ] #
N ~
s } N & , 0 2 7 : < < O c ~ 1
R h
t | m I N
! " # $ % ' ( ) * + - . / 1 3 4 5 6 8 9 ; = > q N : - / ! @ @ H 0 ( y 7z QU nt
( x S & K|
P
# ? # " ? B
S ? n N =% 2 t L O $ 0 " ] _ # % h j
<
B
}
L O : : : : : : : : : : : : : : : : : : : : '|Wx 4le * @ J^`J . @ h h^h` . ' 4le (} @ h ^`CJ OJ QJ o( vX} @ h ^`OJ QJ o( v = < H 'Q h $-
] !
W % t PQ }q 0! b" x" % S- 2 @6 W; v> %B C 'G ;P MP 8R _UZ xj^ r^ EIe S D | 0 j ( N $K #c % { ] Tp R , # q a $Y hR fx
f , yb y >g @
5
{ N @ U n k n o w n G * Ax T i m e s N e w R o m a n 5 S y m b o l 3 * Cx A r i a l QV
A l g e r i a n C o u r i e r N e w 1Q ( e0}fԚ E M o n o t y p e S o r t s ; W i n g d i n g s A $ B C a m b r i a M a t h " A h "G"GCզ G . m . m @ ! ) , . : ; ? ] } " % & ' 2 t%00 0 0
0000 0013468:<>@BDOPQRTUVWZ\^ =\]d ( [ { 5 0
0 0000 0579;=?ACY[][ x x 2 3Q HP $P 0 2 ! x x ,
P r e p a r e d B y : & A l l i a n c e M a n a g e m e n t C o n s u l t i n g L i m i t e d
T h o m a s M o k