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<!DOCTYPE html>
<html lang="en-HK" prefix="og: http://ogp.me/ns#">
<head>
<title>JobReader - Help Center</title>
<!-- css -->
<?php include 'inc/headlinks.php';?>
<!-- js -->
<?php include 'inc/link-js.php';?>
</head>
<body>
<!-- header -->
<?php include 'inc/header.php';?>
<!-- end of header-->
<section class="wrapper">
<div class="container">
<div class="m-auto" style="width: 162px;">
<p class="greenWord"><b>For Employer</b></p>
<p class="h1 unbold">Help Center</p>
</div>
<div class="form-group iconInput mt-4 mb-4 middleWrap">
<i class="fas fa-search"></i>
<input type="email" class="form-control" id="exampleInputEmail1" aria-describedby="emailHelp"
placeholder="Search Keyword">
</div>
<div id="accordion" class="pt-4">
<div class="accordionWrap">
<div class="accordionHead" id="heading-1">
<div class="mb-0">
<a role="button" class="h2 word" data-toggle="collapse" href="#collapse-1"
aria-expanded="true" aria-controls="collapse-1">
Employer Registration
</a>
</div>
</div>
<div id="collapse-1" class="collapse show" data-parent="#accordion" aria-labelledby="heading-1">
<div class="accordionBody">
<div id="accordion-1">
<div class="accordionSub">
<div class="accordionSubHead" id="heading-1-1">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-1-1" aria-expanded="false" aria-controls="collapse-1-1">
When my Jobs Reader account registration is still being verified, can I
buy and write a job ad?
</a>
</div>
</div>
<div id="collapse-1-1" class="collapse accordionSubBody" data-parent="#accordion-1"
aria-labelledby="heading-1-1">
<p>Yes, you can to buy job ad plans, to write and post job ads
when your newly registered Jobs Reader account is under verification.</p>
<p class="mb-0">Note: You will only be able to view the candidates applied to
your job ad
once your Jobs Reader account is verified.</p>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-1-2">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-1-2" aria-expanded="false" aria-controls="collapse-1-2">
What documents are required to verify my Jobs Reader account?
</a>
</div>
</div>
<div id="collapse-1-2" class="collapse accordionSubBody" data-parent="#accordion-1"
aria-labelledby="heading-1-2">
<p>Kindly refer to the list below for documents and contact information required
for your account verification. </p>
<p>Upon your account registration, we will contact you within 1-2 working days
days
to collect the documents.</p>
<p>Required documents (whichever applicable): </p>
<ul>
<li>Business Registration Certificate
</li>
<li>Tax exemption letter issued by Inland Revenue Dept
</li>
<li>Certificate of a society issued by the Hong Kong Police
</li>
<li>Certificate of a school issued by the Education Bureau
</li>
<li>Building Management Ordinance for the Incorporation of Owners
</li>
<li>Overseas business registration proof
</li>
</ul>
<p>Required contact information:</p>
<ul class="mb-0">
<li>Name
</li>
<li>Phone number
</li>
<li>Position title
</li>
<li>Email address
</li>
</ul>
</div>
</div>
<div>
<div class="accordionSubHead border-bottomNone" id="heading-1-3">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-1-3" aria-expanded="false" aria-controls="collapse-1-3">
How do I know if my Jobs Reader account has been verified?
</a>
</div>
</div>
<div id="collapse-1-3" class="collapse accordionSubBody border-bottomNone "
data-parent="#accordion-1" aria-labelledby="heading-1-3">
<p class="mb-0">Upon submission of all your valid documents and contact
information, it will
take no more than 2 working days for your account to be verified and we will
notify you via email. </p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="accordionWrap">
<div class="accordionHead" id="heading-2">
<div class="mb-0">
<a role="button" class="h2 word" data-toggle="collapse" href="#collapse-2"
aria-expanded="false" aria-controls="collapse-2">
Job Posting
</a>
</div>
</div>
<div id="collapse-2" class="collapse" data-parent="#accordion" aria-labelledby="heading-2">
<div class="accordionBody">
<div id="accordion-2">
<div class="accordionSub">
<div class="accordionSubHead" id="heading-2-1">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-2-1" aria-expanded="false" aria-controls="collapse-2-1">
Can I edit or change my job ad title after the job ad is
posted?
</a>
</div>
</div>
<div id="collapse-2-1" class="collapse accordionSubBody" data-parent="#accordion-2"
aria-labelledby="heading-2-1">
<p class="mb-0">Yes. You can edit or change your job ad title within 5
days from the
original posting date.</p>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-2-2">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-2-2" aria-expanded="false" aria-controls="collapse-2-2">
Can I edit or change the job functions after the job ad is posted?
</a>
</div>
</div>
<div id="collapse-2-2" class="collapse accordionSubBody" data-parent="#accordion-2"
aria-labelledby="heading-2-2">
<p class="mb-0">Yes. You can edit or change the job functions within 5 days from
the original
posting date.</p>
</div>
</div>
<div>
<div class="accordionSubHead border-bottomNone" id="heading-2-3">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-2-3" aria-expanded="false" aria-controls="collapse-2-3">
What is the difference between job slots and job posts?
</a>
</div>
</div>
<div id="collapse-2-3" class="collapse accordionSubBody border-bottomNone "
data-parent="#accordion-2" aria-labelledby="heading-2-3">
<p>Job posts are the job ads you create to attract candidates. </p>
<p>Job slots represent the number of jobs ads you can have active on the job
boards at any given time. </p>
<p class="mb-0">For example, if you are on a Jobs Reader Job Slots plan with 3
job slots, you
can post 3 jobs today and replace them with 3 different jobs tomorrow
without needing any more slots. You can freely swap jobs in and out of these
slots by closing and posting jobs as needed. If you need additional job
slots, just select and buy a bigger plan at the Plans & Pricing - Job Slots
page.</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="accordionWrap">
<div class="accordionHead" id="heading-3">
<div class="mb-0">
<a role="button" class="h2 word" data-toggle="collapse" href="#collapse-3"
aria-expanded="false" aria-controls="collapse-3">
Managing Candidates
</a>
</div>
</div>
<div id="collapse-3" class="collapse" data-parent="#accordion" aria-labelledby="heading-3">
<div class="accordionBody">
<div id="accordion-3">
<div class="accordionSub">
<div class="accordionSubHead" id="heading-3-1">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-3-1" aria-expanded="false" aria-controls="collapse-3-1">
How do I search for candidates from employer dashboard?
</a>
</div>
</div>
<div id="collapse-3-1" class="collapse accordionSubBody" data-parent="#accordion-3"
aria-labelledby="heading-3-1">
<p class="mb-0">You can easily search for a candidate by candidate name, company
name and
applied job directly from Candidates section at your employer dashboard.
</p>
</div>
</div>
<div>
<div class="accordionSubHead border-bottomNone" id="heading-3-2">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-3-2" aria-expanded="false" aria-controls="collapse-3-2">
How do I filter my candidates?
</a>
</div>
</div>
<div id="collapse-3-2" class="collapse accordionSubBody border-bottomNone"
data-parent="#accordion-3" aria-labelledby="heading-3-2">
<p class="mb-0">You can easily filter for candidates by candidate’s name, latest
employer and applied job.
</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="accordionWrap">
<div class="accordionHead" id="heading-4">
<div class="mb-0">
<a role="button" class="h2 word" data-toggle="collapse" href="#collapse-4"
aria-expanded="false" aria-controls="collapse-4">
Payment / Invoicing
</a>
</div>
</div>
<div id="collapse-4" class="collapse" data-parent="#accordion" aria-labelledby="heading-4">
<div class="accordionBody">
<div id="accordion-4">
<div class="accordionSub">
<div class="accordionSubHead" id="heading-4-1">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-4-1" aria-expanded="false" aria-controls="collapse-4-1">
How to pay?
</a>
</div>
</div>
<div id="collapse-4-1" class="collapse accordionSubBody" data-parent="#accordion-4"
aria-labelledby="heading-4-1">
<a href="howtopay.php" class="link">Learn more about How to Pay <i
class="fas fa-chevron-right"></i></a>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-4-2">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-4-2" aria-expanded="false" aria-controls="collapse-4-2">
How to view credit summary?
</a>
</div>
</div>
<div id="collapse-4-2" class="collapse accordionSubBody" data-parent="#accordion-4"
aria-labelledby="heading-4-2">
<p>Only Administrator and user with <a href="bi_summary.php" class="link">How to
view the
credit summary?</a> permission
can use
this feature.</p>
<p class="mb-0"> Go to Billing in the drop-down menu.
Click Credit Summary to view your credit details (e.g., available credits,
used credits and expiry date).
</p>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-4-3">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-4-3" aria-expanded="false" aria-controls="collapse-4-3">
How to view credit history?
</a>
</div>
</div>
<div id="collapse-4-3" class="collapse accordionSubBody" data-parent="#accordion-4"
aria-labelledby="heading-4-3">
<p>Only Administrator and user with <a href="bi_history.php" class="link">How to
view the credit history?</a> permission can use
this feature.</p>
<p>Go to Billing in the drop-down menu.
Click Credit History to view your credit details (e.g., credit activities).
</p>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-4-4">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-4-4" aria-expanded="false" aria-controls="collapse-4-4">
How to view the account invoices?
</a>
</div>
</div>
<div id="collapse-4-4" class="collapse accordionSubBody" data-parent="#accordion-4"
aria-labelledby="heading-4-4">
<p>Only Administrator and user with <a href="bi_invoices.php" class="link">How
to
view the account invoices?</a> permission
can use
this feature.</p>
<p>Go to Billing in the drop-down menu.
Click Invoices to view your invoices details.
</p>
</div>
</div>
<div>
<div class="accordionSubHead border-bottomNone" id="heading-4-5">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-4-5" aria-expanded="false" aria-controls="collapse-4-5">
How do I change my company billing information?
</a>
</div>
</div>
<div id="collapse-4-5" class="collapse accordionSubBody border-bottomNone"
data-parent="#accordion-4" aria-labelledby="heading-4-5">
<p>To change your company billing information, kindly email us your new contact
person name, position title, new email address, new contact number and proof
of the new company address or billing address at <a
href="mailTo:cs@jobsreader.com" class="link">cs@jobsreader.com</a>. We
will
reply to you within 1-2 working day.
</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="accordionWrap">
<div class="accordionHead" id="heading-5">
<div class="mb-0">
<a role="button" class="h2 word" data-toggle="collapse" href="#collapse-5"
aria-expanded="false" aria-controls="collapse-5">
Manage Account & Security
</a>
</div>
</div>
<div id="collapse-5" class="collapse" data-parent="#accordion" aria-labelledby="heading-5">
<div class="accordionBody">
<div id="accordion-5">
<div class="accordionSub">
<div class="accordionSubHead" id="heading-5-1">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-5-1" aria-expanded="false" aria-controls="collapse-5-1">
How do I edit or change company contact information in my account?
</a>
</div>
</div>
<div id="collapse-5-1" class="collapse accordionSubBody" data-parent="#accordion-5"
aria-labelledby="heading-5-1">
<p>Kindly email us at <a href="mailTo:cs@jobsreader.com"
class="link">cs@jobsreader.com</a> with the new company contact
information
or details you wish to update along with supporting documents as shown
below. We will reply to you in 1-2 working day.</p>
<p>Company contact information (whichever applicable):</p>
<ul>
<li>New contact person name:
</li>
<li>New contact number:
</li>
<li>New company address:
</li>
<li>New registered email address (to receive important Jobs Reader notice
and reminder):
</li>
<li>New company website (web address that display in your job ad
):
</li>
<li>New company industry (company job nature that display in your job ad
):
</li>
</ul>
<p>Required supporting documents:</p>
<ul class="mb-0">
<li>Business registration
</li>
<li>Removal notice
</li>
<li>Any other proof for the changes
</li>
</ul>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-5-2">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-5-2" aria-expanded="false" aria-controls="collapse-5-2">
My company name has been changed. How do I update it in my account?
</a>
</div>
</div>
<div id="collapse-5-2" class="collapse accordionSubBody" data-parent="#accordion-5"
aria-labelledby="heading-5-2">
<p class="mb-0">Kindly email us at <a href="mailTo:cs@jobsreader.com"
class="link">cs@jobsreader.com</a> with your updated Business
Registration
(BR) copy with Certificate of Change of Name (CR). We will reply to you
within 1-2 working day.</p>
</div>
</div>
<div>
<div class="accordionSubHead" id="heading-5-3">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-5-3" aria-expanded="false" aria-controls="collapse-5-3">
How to reset my password?
</a>
</div>
</div>
<div id="collapse-5-3" class="collapse accordionSubBody" data-parent="#accordion-5"
aria-labelledby="heading-5-3">
<p>Follow the steps below to easily reset the password to your Jobs Reader
account.</p>
<p>Go to <a href="forget_password.php" class="link">Forgot password</a>. </p>
<p>Enter the email address associated with your Jobs Reader account, then click
Reset Password.
</p>
<p>Within 5 minutes you will receive an email including instructions on how to
reset your password.
</p>
<p>Please note: The link that you receive is only valid for 24 hours. If you do
not access this link within 24 hours, you will need to request a new link.
</p>
<p>If you do not receive the reset password email after 5 minutes, check your
spam folder before a second attempt.
</p>
</div>
</div>
<div>
<div class="accordionSubHead border-bottomNone" id="heading-5-4">
<div class="mb-0">
<a class="collapsed h3 word mb-0" role="button" data-toggle="collapse"
href="#collapse-5-4" aria-expanded="false" aria-controls="collapse-5-4">
I have requested to reset password, but haven't I received a password
reset email, what should I do?
</a>
</div>
</div>
<div id="collapse-5-4" class="collapse accordionSubBody border-bottomNone"
data-parent="#accordion-5" aria-labelledby="heading-5-4">
<p>If you do not find the email in your inbox, please check your junk or spam
email folder.</p>
<p class="mb-0">Still not there? It means there’s likely a mistake in your email
address or
username provided. It could be a typo or the wrong email address or
username. Double check that it is the same email you used to sign up for
your Jobs Reader account.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- end #section -->
<div class="warningBg text-center pt-4 pb-4">
<p class="h1 unbold whiteWord">Still need Help?</p>
<p class="whiteWord m-0"> <a href="contact.php" class="whiteLink textunderline"
title="Help Center button">Contact us</a>
for more support and service.</p>
</div>
<!-- footer -->
<?php include 'inc/footer_p.php';?>
<!-- end of footer -->
<!-- custom JS -->
<script type="text/javascript" src="../assets/js/custom.js"></script>
</body>
<script>
</script>
</html>
|