Learn more about Zeopedic from these terms & conditions.
Pillow: 1 year
Topper: 3 years
Mattress: Depends on the mattress model
Desk: 3 years structural maintenance
Chair: 1 year structural maintenance
Desk: 2 years structural maintenance
QI Charger: 1 year structural maintenance
Depends on the bed frame model
Massage Chairs:
2 years structural maintenance
Other Massage Products:
1 year structural maintenance
1 year structural maintenance
3 years structural maintenance
0.5 year structural maintenance
- Warranty period starts from the date of delivery of the product.
- Warranty service is only valid if the original invoice is presented. Photocopies or faxed copies will not be accepted.
- Door to door inspection service will be provided in the first year at no cost, while HK$300 service fee would be levied starting from the second year.
- Repairing service will be provided once the technician verified the damaged part(s) occurred is (are) under proper use:
i) SINOMAX will provide repairing service and parts replacement service while any replaced defective parts will be reserved by SINOMAX. Cost for individual part refers to the final quotation issued by customer service department.
ii) If the product cannot be repaired during the warranty period, SINOMAX will provide a new product at the same price or model or even higher price as a replacement.
- Warranty service only covers the electronic desk, electronic bed frame, massage series and smart living series. Electrical and electronic appliances are not excluded in the warranty.
- Product cannot be repaired if warranty expires.
- Warranty and repairing services will be excluded under the below conditions:
Warranty and repairing services will be excluded under the below conditions: Failure to follow product usage instruction Improper installation or storage, incorrect voltages and frequencies of electricity, misuse, negligence, intended damage, accident and natural calamities, or abnormal usage. Products repaired, altered or modified by unauthorized individual or authorization. Natural wear and tear under normal circumstances. Personal comfort preferences- Free installation services will only be provided once along with the delivery. Additional installation and dismantle services will be charged every time afterward when no product quality issue is invloved (below prices do not include handling and delivery charge).
Massaging chairs：$1,000 Other products：$500- All door to door services are not applicable to outlying islands. Additional HK$100 will be charged for Ma Wan and Tung Chung while HK$300 is charged for Discovery Bay.
- "60 Day Guarantee" is eligible upon purchase of certain mattress models, for campaign terms and condition refers to http://www.sinomax.com/hk/en/news/other/144-60-days.html
- Damaged part of the mattress will be inspected by SINOMAX technician to decide if warranty service is applicable.
- In case of product claim, we reserves the right of professional inspection of the mattress.
- Warranty only covers mattress experienced normal loss of resilience under proper usage.
- Warranty is not covered for changes and errors caused by mattress use not in accordance with given instructions and warnings.
- Warranty excludes the following conditions:
Normal wear out of mattress cover (including the zipper), mildewed, stain, sagged, torn mattress under improper usage (Handle is designed for positioning the mattress only instead of supporting the weight of whole mattress.)
Mattress has been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
Wear and tear under normal circumstances, cuts or scratches, abnormal bending, damage caused by impacts or accidents
Damages caused by external factors including but not limited to exposure to the sun, dampness, dust or mites
Personal comfort preferences.
Customer cannot provide invoice. (Fading of text on of the invoice is possible. It is recommended that customers photocopy the invoice on their own and store the invoice properly.)
- Warranty period depends on different mattress series.
- Warranty covers under normal usage, if mattresses sag more than 1.5" or above, customers can use a depreciated price to redeem another mattress of same model or grading. (Depreciation will be calculated in ratio of mattress used period to warranty
period)
- Mattress size (Length, Width & Height) might have 2 cm difference, which is a normal condition.
- Product is made according to fire retardant test, but do not smoke in the bed or use flammable materials on the mattress (like matches, cigarettes etc.) and ensure children don’t play with lighters or similar devices on it.
- We will provide 20 year limited warranty to the mattress content of specific foam. If you make a valid claim under the guarantee within 1 year from the date of delivery, We will provide you with an equivalent replacement mattress subject to you paying a percentage of the price of the mattress as follows:
Year 1:Guarantee reduced by 5% of original purchase price
Year 2:Guarantee reduced by 10% of original purchase price
Year 3:Guarantee reduced by 15% of original purchase price
Year 4:Guarantee reduced by 20% of original purchase price
Year 5:Guarantee reduced by 25% of original purchase price
Year 6:Guarantee reduced by 30% of original purchase price
Year 7:Guarantee reduced by 35% of original purchase price
Year 8:Guarantee reduced by 40% of original purchase price
Year 9:Guarantee reduced by 45% of original purchase price
Year 10:Guarantee reduced by 50% of original purchase price
Year 11:Guarantee reduced by 55% of original purchase price
Year 12:Guarantee reduced by 60% of original purchase price
Year 13:Guarantee reduced by 65% of original purchase price
Year 14:Guarantee reduced by 70% of original purchase price
Year 15:Guarantee reduced by 75% of original purchase price
Year 16:Guarantee reduced by 80% of original purchase price
Year 17:Guarantee reduced by 85% of original purchase price
Year 18:Guarantee reduced by 90% of original purchase price
Year 19:Guarantee reduced by 95% of original purchase price
Year 20:Guarantee reduced by 99% of original purchase price
*Usage less than 1 year will be treated as 1 year
Specific mattress models include:
CEO X Mattress Series
President Mattress Series
First Class Mattress Series
OCTASPRING® Mattress Series
Magic Mattress Series
- Warranty period depends on different bed frame model.
- Warranty covers bed frames with structural defects.
- Warranty excludes bed frame with normal worn out, resilience (e.g. abnormal bending and folding, standing or siting on the product’s edge for a long time) and improper usage (e.g. providing inadequate support, size too small or uneven surface)
- Door to door inspection service is limited to Massagers Chair only.
- Retrieval service is only applicable to large items such as SinoSensation.
Portable item such as SinoCuddle Foot Massager should be taken to SINOMAX Lifestore by customer themselves
- Warranty covers travel suitcase with structural defects.
- Warranty excludes the following conditions
Exterior worn out condition due to normal abrasion
Abrasion of spare parts and accessories, including the inner and outer layer of fabric cover, and the exterior case.
- Warranty covers travel suitcase with structural defects.
- Warranty excludes travel suitcase with exterior worn out due to normal abrasion, faulty used, wrongly storage or damage caused by accident.
- Warranty covers smart living series with structural defects.
- No refund is applicable for all purchased items.
- No exchange if product already unwrapped or discounted product, including size exchanging. For wrapped product, request in exchanging must be made at the purchase location (Life Store or counter) within a day after purchase. No exchange is applicable afterwards.
- Within a day of purchase: Size amendment or exchange can be made for standard size or customized products.
- A day after purchase: For standard size mattress/topper, request in order modification must be made at the purchase location (Life Store or counter) within 24 hours after purchase; if above request is made after 24 hours of the purchase, such request must be made at least 1 working days prior to the delivery date. An administration fee of $500 is required upon each modification on every item other than the product price difference. Delivery date will be rescheduled by customer ambassador. Price difference will not be refund if the original product is more expensive than the new product. However, the administration fee can be reduced by the price difference in such case. No exchange is applicable for customized products.
- After receiving product: Request in exchange for standard size mattress/topper with original packing must be made via customer service hotline/ purchase life stores or counters within 1 days after delivery/pick-up. Other than the product price difference, an administration fee of $500 is required upon each modification on every item. Price difference will not be refund if the original product is more expensive than the new product. However, the administration fee can be reduced by the price difference in such case. No exchange is applicable after above stated time.
- Customers should settle the price differences if customer exchange a product with higher price. No refunded is applicable if customer exchange a product with lower price. Exchange service will not be applicable after applicable exchange period. Price are referred to retail price.
- Item for exchange must be returned with original packing and SINOMAX staff reserves the right to judge its eligibility for exchange.
- Customer should return all accompany gifts and coupon together with the item for exchange, otherwise, the value of such accompanies will be deducted from the exchanged product.
- Details of mattress exchange and refund refer to http://www.sinomax.com/hk/images/term-en.jpg
- Each HKD 1 will gain 1 point; 100 Points = 1 S-Dollar, which can be transferred as HKD 1 in the next purchase.
- Coupon in fixed amount discount will be applied after coupon in fixed percentage amount.
- Coupon and S-Dollar gained or used will be deleted and cannot be retrieved in any circumstances including but not limited to void, refund and exchange cases.
- Customers must provide VIP information while making the purchase. No VIP point will be reissue if fail to provide.
- VIP Point expires 1 year after last purchase.
*SINOMAX reserves the final right to interpret the terms and conditions herein. The Chinese version shall apply and prevail. (Version 2017.6)
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